Simply The Best

                   I feel very lucky that our company is associated with two of the best technical support people in the turf industry. Jim Nedin is a consultant and Tom Hurst is the factory representative for Bernhard & Company.  Between Tom and Jim they have over 85 years in the business and have volunteered for too many professional tournaments to count. When I have had a chance to be with either of them working with a customer or just sharing lunch, the opportunity to learn from them is off the charts.
                  Jim Nedin started as a mechanic then became a Superintendent.From there he became the Service Manager for the Toro Distributor in Pittsburgh. After years of award winning work, he then joined the Toro Company's service department. He is now a consultant for our company and Toro.
I have had the opportunity to introduce Jim at some of his talks and when I do I always say the same thing....There are people who know turf and there are people who know equipment but Jim is the only one who knows both. Technically I have never met anyone who knows specifications and understands why equipment works better than Jim. From harmonics to the K factor, he is scary smart.
                  Tom Hurst was the Service Manager for the Jacobsen distributor in Philly for 40 years. Towards the end of his career he began to focus on being their Bernhard grinder specialist. Leading them to being the number one sales distributor in the country for Bernhard for years. After a short retirement, Tom became the factory rep for Bernhard. Tom is one of the good guys. Always with a positive word and a helping hand. I sat in a meeting back in the '90's where we talked about his impact on our competition's sales and my boss said " He is only one guy and I am pretty sure he does not have a twin!". There are not many technicians in the Philly market who were not trained by Tom in how to grind reels and bedknives.
                 These two men in their own right are legends in the turf business. What is an interesting part is that these two are both experts in reel technology. The funny part is they both members of the same church of customer satisfaction is the most important thing but sit in different pews of Spin vs Relief.
There are many reasons why Jim and Tom are as well respected as they are but the key is they never leave anyone hanging.        
        I would urge you if you ever get the chance to work with Tom or Jim, jump at it.

WJC